💬 Support Policy – Treasure PTC Online Solutions
At Treasure PTC Online Solutions, we are committed to providing fast, transparent, and friendly customer support to all our users. Our goal is to ensure that every member of our platform receives timely assistance and a smooth experience while using our services.
Our support team is available 24 hours a day, 7 days a week to assist with account issues, technical queries, and general information.
Response time may vary between 1–24 hours, depending on the nature of the request.
Users can contact us through the following official channels:
Email: info@treasureptc.xyz
Website Contact Form: www.treasureptc.xyz/
Telegram (Official Help Group): @
Please do not share your login details, password, or OTP with anyone, including our support agents.
We provide assistance for the following areas:
Account registration, login, and password reset
Payment and withdrawal-related queries
Referral and affiliate program information
Technical errors, bugs, or dashboard issues
General guidance on how to use the platform
Our support team will never ask for your password, wallet details, or financial PIN.
We do not provide phone-based or remote desktop support to protect user privacy.
Any communication outside our official email or Telegram channel should be considered unauthorized.
Every query submitted through email or form receives a unique ticket ID.
Tickets are reviewed in the order they are received.
Our team may request additional details (such as screenshots or transaction IDs) to resolve your issue efficiently.
Once resolved, you’ll receive a confirmation email.
We also encourage users to join our official community group for announcements, updates, and peer support. However, for security and privacy reasons, do not share sensitive personal or financial information in public chats.
We are dedicated to maintaining transparency, professionalism, and user satisfaction.
Your feedback helps us improve our service quality, and we continuously strive to provide reliable support that meets your expectations.